Refund and Returns Policy

OVERVIEW

Our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 48 hours.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call or WhatsApp us at +254706590440.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, If you’ve done all of this and you still have not received your refund yet, please contact us at +254706590440.