Terms of service

Overview

This website is managed and operated by THAT SERUM. In the context of this site, the terms “we,” “us,” and “our” refer specifically to the team and organization behind THAT SERUM. We are pleased to offer you access to this website, which includes a comprehensive range of information, tools, products, and services. However, your use of the site is contingent upon your acceptance of and compliance with all terms, conditions, policies, and notices outlined within this website. By engaging with our site, you agree to abide by these stipulations and acknowledge their importance in maintaining a trustworthy and user-friendly environment. By visiting our website and/or making a purchase from us, you are engaging in our services and agreeing to adhere to the following terms and conditions, collectively referred to as the “Terms of Service” or “Terms.” These Terms encompass not only the core terms outlined here but also any additional terms, conditions, and policies referenced within this document or accessible through hyperlinks provided throughout our site. They apply to all individuals who interact with our platform, which includes but is not limited to browsers, vendors, customers, merchants, and contributors of content. We strongly encourage you to read these Terms of Service thoroughly before accessing or utilizing any part of our website. By proceeding to access or use any segment of the site, you are indicating your acceptance of and agreement to be bound by these Terms of Service. If you disagree with any portion of these terms or conditions, we regret to inform you that you will not be permitted to access our website or engage with any of our services. In the event that these Terms of Service are deemed to constitute an offer, your acceptance is strictly limited to the terms stated herein. Furthermore, any new features or tools we introduce to our existing store will also fall under the governance of these Terms of Service. You can review the most recent version of these Terms of Service at any time by visiting this page. We retain the right to modify, update, or replace any part of these Terms of Service at our discretion, and such changes will be communicated through updates posted on our website. It is your responsibility to routinely check this page for any alterations to the Terms. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those revised terms and conditions. It is essential to stay informed about any updates as they may impact your rights and obligations regarding our services. Our online store is operated through Shopify Inc., a reputable e-commerce platform that enables us to offer and sell our products and services to you. This collaboration ensures that our transactions are processed securely, and you can enjoy a seamless shopping experience. We appreciate your trust in us and are committed to delivering quality service.

SECTION 1 - Online Store Terms

By agreeing to these Terms of Service, you affirm that you are at least the legal age of majority in your state or province of residence. If you are not of legal age, you confirm that you have obtained the necessary consent from a parent or legal guardian to allow your minor dependents to use this site and its associated services. Additionally, you acknowledge that you will not engage in any activities involving our products that are illegal, unauthorized, or prohibited under any applicable laws. This includes, but is not limited to, actions that violate copyright, trademark, or other intellectual property rights in your jurisdiction. It is your responsibility to ensure that your use of our services complies with all relevant legislation. Furthermore, you are strictly prohibited from transmitting any software viruses, worms, malware, or any form of code that could be deemed harmful or destructive in nature. Please be aware that any breach or violation of these Terms will lead to the immediate termination of your access to our services, and we reserve the right to take further action as necessary to protect our platform and users.

SECTION 2 - General Conditions

We maintain the authority to deny service to any individual at our discretion, for any reason, and at any point in time. You acknowledge that any content you provide (excluding credit card information) may be transmitted without encryption across various networks. This process may involve (a) traversing multiple networks, and (b) adjustments being made to your content to ensure compatibility with the technical requirements of the networks or devices to which it is connected. Please note that credit card information is always secured through encryption during its transmission across networks, ensuring a higher level of safety for your sensitive data. By using our services, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, your usage of the services, or your access to the services, as well as any contact information found on the website through which our service is provided, without obtaining explicit written permission from us beforehand. The headings included in this agreement are intended solely for ease of reference and shall not impose any limitations or alter the interpretation of these Terms in any manner.

SECTION 3 - Accuracy, Completeness And Timelines of Information

We want to clarify that we do not assume responsibility for the accuracy, completeness, or current status of the information provided on this site. The content available here is intended for general informational purposes only. It should not be the sole basis for making any decisions. We strongly recommend consulting primary sources that are more accurate, complete, and up-to-date before taking any action based on the information found here. Any reliance you place on the content provided on this site is strictly at your own risk. Additionally, this site may include various historical information. It is important to note that such historical content is inherently outdated and is presented solely for your reference. While we reserve the right to change or update the materials on this site as needed, we are under no obligation to refresh the information presented here. By using this site, you agree that it is your responsibility to stay informed about and monitor any changes made to the content available on our platform.

SECTION 4 - Modifications to the Service and Prices

The prices for our products may fluctuate and are not guaranteed, as they can change at any time without prior notification. We retain the authority to alter, suspend, or completely discontinue the Service, including any of its components or content, at our discretion and without advance warning. In the event of such changes—whether they involve pricing adjustments, service modifications, or complete discontinuation—we will not be held responsible for any resulting consequences to you or any third-party individuals or entities.

SECTION 5 - Products and Services (if applicable)

Certain products or services may be available exclusively through our online website. These exclusive offerings may come in limited quantities, and it is important to note that they are subject to our established Return Policy for any returns or exchanges. We have taken great care to ensure that the colors and images of our products are displayed as accurately as possible on our website. However, please keep in mind that we cannot guarantee that the colors you see on your computer monitor will match the actual products due to variations in monitor settings and displays. We maintain the right, although we are not obligated, to restrict the sale of our products or services to specific individuals, geographic locations, or jurisdictions. This decision may be implemented on a case-by-case basis. Furthermore, we reserve the right to limit the quantity of any product or service that we offer for sale at any given time. All descriptions of our products and their pricing are subject to change at any moment without prior notice, which will be determined solely at our discretion. Additionally, we reserve the right to discontinue any product entirely at any time without warning. Please be aware that any offers for products or services made on our site are considered void in regions where such offers are prohibited by law. Lastly, while we strive to provide high-quality products and services, we do not guarantee that the quality of any products, services, information, or any other material purchased or acquired through our site will meet your expectations. We also cannot assure you that any errors identified in our service will be promptly corrected.

SECTION 6 - Accuracy of Billing and Account Information

We retain the right to refuse any order that you submit to us for any reason. This includes, but is not limited to, the discretion to limit or cancel the quantities of items that can be purchased by an individual, household, or specific order. Such restrictions may apply to orders made through the same customer account, those utilizing the same credit card, and/or orders that share the same billing or shipping address. In the event that we need to make adjustments to, or cancel, an order you have placed, we will make reasonable attempts to notify you. This notification may be sent to the email address, billing address, or phone number you provided when you submitted your order. Furthermore, we reserve the right to limit or prohibit orders that, based on our judgment, appear to be made by dealers, resellers, or distributors. As a condition of making purchases in our store, you agree to provide accurate and up-to-date information for all transactions. This means supplying current details regarding your purchase and account, including but not limited to your email address, billing and shipping addresses, credit card numbers, and expiration dates. It is your responsibility to ensure that this information remains current and accurate, allowing us to efficiently complete your transactions and reach you when necessary. For additional information about our policies, including how we handle returns, please consult our detailed Returns Policy.

SECTION 7 - Optional Tools

We may provide you with access to various third-party tools and resources through our platform. It is important to note that we do not monitor, manage, or influence these third-party tools in any way. By utilizing these tools, you acknowledge and agree that we make them available to you “as is” and “as available.” This means that we do not offer any warranties, representations, or guarantees of any kind regarding their functionality, effectiveness, or suitability for your needs. Furthermore, we explicitly state that we assume no liability whatsoever for any issues, damages, or losses that may arise from your use of these optional third-party tools. Your engagement with these tools is conducted entirely at your own risk, and it is your responsibility to ensure that you understand, agree to, and are comfortable with the terms and conditions provided by the respective third-party providers. In addition, please be aware that we may introduce new services, features, or tools through our website in the future. This includes, but is not limited to, the release of additional resources designed to enhance your experience. Any new features or services will also fall under these Terms of Service and will be governed by the same principles outlined above. We encourage you to remain informed about these tools and services, as well as their associated terms, whenever they become available.

SECTION 8 - Third-Party Links

Certain content, products, and services that are accessible through our platform may incorporate materials provided by third-party sources. It is important to note that links to third-party websites included on our site may lead you to external sites that are not under our control or affiliated with us in any manner. We do not take responsibility for assessing or evaluating the content and accuracy of those third-party sites, nor do we provide any guarantees or warranties regarding their materials, services, or websites. As such, we cannot be held liable for any damages or harm that may arise from the purchase or use of goods, services, or resources accessed through these third-party websites. Therefore, we strongly advise you to thoroughly review and understand the policies, practices, and terms of service of any third-party entities before engaging in any transactions or interactions with them. If you have any complaints, claims, concerns, or inquiries related to third-party products or services, please direct them to the respective third-party provider for resolution.

SECTION 9 - User Comments, Feedback and Other Submissions

If you send us specific submissions upon our request—such as contest entries—or if you provide us with creative ideas, suggestions, proposals, plans, or any other materials without our solicitation (collectively referred to as “comments”), you hereby grant us the unrestricted right to utilize those comments in any manner we see fit. This includes the ability to edit, copy, publish, distribute, translate, and otherwise exploit these comments across any medium, at any time, and for any purpose. We hold no obligation to keep any comments confidential, to offer any form of compensation for them, or to provide feedback or a response regarding the submissions you make. While we reserve the right, in our sole discretion, to monitor, review, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, it is important to note that we are under no obligation to do so. By providing your comments, you affirm that they do not infringe upon any third-party rights, including but not limited to copyright, trademark, privacy, personal rights, or other proprietary rights. Furthermore, you agree that your comments will not include any libelous, unlawful, abusive, or obscene content, nor will they contain any harmful software such as viruses or malware that might affect the operation of our service or any affiliated website. You are also prohibited from using a false email address, impersonating any individual or entity, or misleading us or any third party regarding the origin of your comments. Ultimately, you bear full responsibility for any comments you submit, including their legality and accuracy. We disclaim any responsibility for, and assume no liability for, comments posted by you or any third-party individuals.

SECTION 10 - Personal Information

When you provide personal information through our store, it is important to know that this action is subject to our Privacy Policy. This policy outlines how we collect, use, and protect your personal data. For more detailed information about our practices regarding your personal information, please take a moment to review our comprehensive Privacy Policy. You can access it by clicking the link provided.

SECTION 11 - Errors, Inaccuracies and Omissions

From time to time, our website and the associated services may contain information that includes typographical errors, inaccuracies, or omissions. This may pertain to various aspects, including but not limited to product descriptions, pricing details, promotional offers, shipping charges, delivery times, and product availability. We maintain the right to rectify any such errors, inaccuracies, or omissions at our discretion. This means we may update or modify information without prior notice—this includes the potential cancellation of orders if we find discrepancies in information on our website or any other related platforms, even after you have placed your order. Additionally, we are not obligated to keep the information in our services or related websites current or accurate. This includes pricing and product details, unless required by applicable law. It is important to note that any specified dates for updates or refreshes in our services or on related websites should not be interpreted as an indication that all information has been revised or is current. Users should therefore exercise caution and confirm any critical details before placing an order.

SECTION 12 - Prohibited Uses

In addition to the other prohibitions outlined in the Terms of Service, the following activities are strictly prohibited when using the site or its content: (a) Engaging in any activities that are illegal or violate local, state, federal, or international laws, regulations, or ordinances. (b) Soliciting or encouraging others to participate in any unlawful acts, including but not limited to fraud, theft, or any form of criminal activity. (c) Violating any applicable regulations, laws, or rules established by governmental authorities at any level—whether international, national, provincial, or local—designed to maintain public order and safety. (d) Infringing upon or violating our intellectual property rights—such as copyrights, trademarks, or patents—or the intellectual property rights of other individuals or entities, including unauthorized use or reproduction of protected materials. (e) Harassing, abusing, insulting, or causing emotional harm to others, including but not limited to defamatory actions or slanderous statements based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other characteristic. (f) Providing false, misleading, or deceptive information with the intent to mislead or manipulate others. (g) Uploading, transmitting, or distributing viruses, malware, or any other harmful code designed to disrupt, damage, or gain unauthorized access to the Service, related websites, or the broader Internet. (h) Collecting, tracking, or storing the personal information of other users without their explicit consent or in violation of privacy laws. (i) Engaging in unsolicited promotional or marketing communications, including spam, phishing, or pretexting, as well as automated methods of gathering data from the site such as web scraping or crawling. (j) Using the site or its content for any purpose deemed obscene or immoral, including the promotion of illegal adult content or any material that could be considered offensive. (k) Interfering with, disabling, or circumventing any security measures implemented on the Service or on related websites, which are in place to protect user information and maintain the integrity of the site. Any violation of these prohibited uses may result in the termination of your access to the Service or related websites. We reserve the right to take such actions we deem necessary to protect the integrity of the Service and safeguard the rights of users and other parties involved.

SECTION 13 - Disclaimer of Warranties; Limitation of Liability

We want to draw your attention to the fact that we do not guarantee, represent, or warrant that your experience with our service will be free from interruptions, that it will be delivered in a timely manner, that it will be secure, or that it will function without any errors. We cannot assure you that the outcomes derived from utilizing our service will consistently be accurate, reliable, or trustworthy. You acknowledge and understand that there may be times when we remove access to the service for an indefinite duration or even decide to cancel the service altogether, and this can happen without prior notice to you. Your continued use of our service, or your inability to utilize it at any time, is entirely at your own risk, and you agree to assume all associated risks. The service, along with all products and services made available to you through our platform, are provided to you on an 'as is' and 'as available' basis, unless we explicitly state otherwise. This means that we offer no representations, warranties, or conditions of any kind, either expressed or implied. This includes, but is not limited to, all implied warranties or conditions, such as those related to merchantability, satisfactory quality, usability for a specific purpose, durability, ownership rights, and non-infringement. Furthermore, please be aware that in no circumstance shall Face to Face beauty salon shop, along with our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be held liable for any injuries, losses, claims, or any damages that could be categorized as direct, indirect, incidental, punitive, special, or consequential. This includes, but is not limited to, claims related to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages. Such liabilities may arise from your use of our service or any products acquired through it, or for any claims that may be related to your use of our service or any product in any manner. This encompasses, but is not limited to, errors or omissions in any content presented or any loss or damage of any kind incurred as a result of using our service or any content (or product) shared, transmitted, or made accessible via our service, even if we were informed of the potential for such occurrences. It is important to note that certain states or jurisdictions may not permit the exclusion or limitation of liability for consequential or incidental damages. In those specific locations, our liability will be confined to the fullest extent permitted by applicable law. (c) Violating any applicable regulations, laws, or rules established by governmental authorities at any level—whether international, national, provincial, or local—designed to maintain public order and safety. (d) Infringing upon or violating our intellectual property rights—such as copyrights, trademarks, or patents—or the intellectual property rights of other individuals or entities, including unauthorized use or reproduction of protected materials. (e) Harassing, abusing, insulting, or causing emotional harm to others, including but not limited to defamatory actions or slanderous statements based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other characteristic. (f) Providing false, misleading, or deceptive information with the intent to mislead or manipulate others. (g) Uploading, transmitting, or distributing viruses, malware, or any other harmful code designed to disrupt, damage, or gain unauthorized access to the Service, related websites, or the broader Internet. (h) Collecting, tracking, or storing the personal information of other users without their explicit consent or in violation of privacy laws. (i) Engaging in unsolicited promotional or marketing communications, including spam, phishing, or pretexting, as well as automated methods of gathering data from the site such as web scraping or crawling. (j) Using the site or its content for any purpose deemed obscene or immoral, including the promotion of illegal adult content or any material that could be considered offensive. (k) Interfering with, disabling, or circumventing any security measures implemented on the Service or on related websites, which are in place to protect user information and maintain the integrity of the site. Any violation of these prohibited uses may result in the termination of your access to the Service or related websites. We reserve the right to take such actions we deem necessary to protect the integrity of the Service and safeguard the rights of users and other parties involved.

SECTION 14 - Indemnification

You agree to indemnify, defend, and hold harmless Face to Face beauty salon shop, along with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any and all claims, demands, losses, or liabilities, including but not limited to reasonable attorneys’ fees and related costs. This obligation arises from any claim made by a third party resulting from or related to your breach of these Terms of Service or any documents incorporated herein by reference. Furthermore, this indemnification extends to any violation of applicable laws or regulations on your part, as well as any infringement of the rights of any third party. In the event that such claims, demands, or liabilities arise, you agree to cooperate fully in the defense of these claims and will provide needed assistance to those being indemnified, ensuring that all defenses available to them can be effectively employed.

SECTION 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - Termination

The obligations and liabilities that each party incurs prior to the termination date of this agreement will continue to remain in effect and will survive the termination of this agreement for all applicable purposes, ensuring that any responsibilities or debts that arose before the termination are still binding. These Terms of Service will remain effective and enforceable unless and until either party—yourself or us—decides to terminate the agreement. You are entitled to terminate these Terms of Service at any moment by formally notifying us of your decision to discontinue using our Services. Alternatively, termination may also occur automatically when you no longer engage with or access our site. In the event that we determine, at our sole discretion, that you have not complied with any term or provision outlined in these Terms of Service, or if we have reasonable grounds to suspect such non-compliance, we reserve the right to terminate this agreement immediately and without prior notice. In this case, you will still be held accountable for any outstanding amounts owed up to and including the termination date. Additionally, we may revoke your access to our Services or any specific part thereof in light of this non-compliance.

SECTION 17 - Entire Agreement

The failure on our part to exercise or enforce any right, remedy, or provision outlined in these Terms of Service shall not be interpreted as a waiver of that right, remedy, or provision. This means that if we choose not to act upon a specific clause at any time, it does not mean that we relinquish our ability to enforce that clause in the future. These Terms of Service, along with any policies or operating rules that we publish on this website or that relate specifically to the Service being offered, represent the complete and exclusive agreement between you and us. This agreement governs your use of the Service and supersedes any previous agreements, discussions, or proposals that may have existed between you and us—whether they were spoken, written, or implied. In essence, this document encapsulates all the commitments and understandings between us regarding the Service, effectively replacing any earlier versions of these Terms of Service. Furthermore, if there are any uncertainties or ambiguities in how these Terms of Service are interpreted, such ambiguities will not be interpreted against the party that drafted them. This means that in the event of a dispute regarding the language or intent of the Terms, the interpretation will not automatically favor us as the authors.

SECTION 18 - Governing Law

These Terms of Service, along with any additional agreements that may be established to outline the specific services we offer to you, shall be governed by and interpreted in accordance with the applicable laws and regulations of the Republic of Kenya. This includes all relevant legal principles and frameworks that pertain to our services and the relationship between us and you as the user. Any disputes arising from these terms or related agreements will also be subject to the jurisdiction of the courts in Kenya.

SECTION 19 - Changes to Terms of Service

You can access and review the latest version of our Terms of Service at any time by visiting this page. We retain the right, at our discretion, to make updates, modifications, or alterations to any part of these Terms of Service. Any such updates or changes will be communicated by posting them on our website. It is your responsibility to regularly check our website for any updates or changes to these Terms. Your continued use of, or access to, our website or the Services after any changes have been posted is interpreted as your acceptance of those changes. Please ensure that you stay informed by reviewing the Terms of Service periodically, as your rights and obligations may change.

SECTION 20 - Contact Information

You can access and review the latest version of our Terms of Service at any If you have any inquiries or need clarifications regarding our Terms of Service, please don't hesitate to reach out to us. You can send your questions to our dedicated support email at info@thatserum.com. We’re here to assist you and ensure that you have a clear understanding of our policies and regulations.